Terms and Conditions

1. Acceptance of terms

By creating an account or using Model Viewer Studio (the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Service.

The Service is operated in Victoria, Australia. By using the Service, you confirm that you are at least 18 years of age and have the legal authority to enter into this agreement.

2. The service

Model Viewer Studio is a browser-based tool that allows users to create, configure, and publish interactive 3D product presentations. The Service includes access to the studio application, cloud storage for project files and assets, and hosting of published presentations via a unique URL.

We reserve the right to modify, update, or discontinue features of the Service at any time. Where changes are material, we will provide reasonable notice to active subscribers.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@modelviewerstudio.com if you become aware of any unauthorised use of your account.

You must provide accurate and complete information when creating your account. We reserve the right to suspend or terminate accounts where we believe information provided is inaccurate, false, or misleading.

4. Subscriptions and billing

Access to the Service requires a paid subscription at the rate of USD $29 per month, billed monthly in advance. All prices are in US dollars unless otherwise stated.

Payments are processed by Stripe. By subscribing, you authorise us to charge your nominated payment method on a recurring monthly basis. Subscriptions automatically renew unless cancelled before the next billing date.

We do not offer refunds for partial subscription periods. If you cancel mid-cycle, you retain access to the Service until the end of the current billing period.

We reserve the right to change subscription pricing with at least 30 days written notice to active subscribers. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

5. Cancellation

You may cancel your subscription at any time from within your account settings. Cancellation takes effect at the end of the current billing period — you will not be charged again after cancellation, and access continues until the period ends.

Upon cancellation, your cloud-published presentations will go offline at the end of the billing period. We strongly recommend exporting your projects as standalone HTML files before cancelling, using the Export function within the studio. Exported files are self-contained and can be hosted independently.

We are not responsible for any loss of data or presentations that results from a failure to export before account closure.

6. Content and ownership

Your content: You retain full ownership of all 3D models, images, audio files, and other assets you upload to the Service ("Your Content"). By uploading content, you grant us a limited licence to store, process, and serve that content solely for the purpose of operating the Service on your behalf.

Our platform: We retain all intellectual property rights in the Model Viewer Studio platform, including the studio application, published player code, and all associated software. Nothing in these Terms transfers any ownership of platform IP to you.

You are responsible for ensuring you have the rights to upload and publish any content you use within the Service. We accept no liability for content that infringes third-party intellectual property rights.

7. Acceptable use

You agree not to use the Service to:

• Upload or publish content that is unlawful, defamatory, obscene, or that infringes any third-party rights
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Use the Service to distribute malware, spam, or any malicious code
• Resell or sublicence access to the Service without our written consent
• Use automated tools to scrape, crawl, or extract data from the Service in a manner that places unreasonable load on our systems
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to suspend or terminate accounts that we reasonably believe are in breach of these acceptable use provisions, with or without prior notice depending on the severity of the breach.

8. Service availability

We aim to maintain a reliable and accessible Service, but we do not guarantee uninterrupted availability. The Service relies on third-party infrastructure providers including Cloudflare (for storage and delivery) and Hostinger (for application hosting). Outages or degraded performance caused by these providers are outside our direct control.

We are not liable for any loss, damage, or inconvenience resulting from:

• Planned or unplanned maintenance downtime
• Outages caused by third-party infrastructure providers
• Internet connectivity issues beyond our network
• Force majeure events including natural disasters, cyberattacks, or government action

Where we are aware of planned maintenance that will affect access to the Service, we will endeavour to provide advance notice to subscribers.

9. Termination of service

We reserve the right to terminate or suspend individual accounts at our discretion where a user is found to be in breach of these Terms.

Discontinuation of the Service: In the event that we decide to permanently discontinue the Service in its entirety, we will provide active subscribers with a minimum of 90 days written notice by email. During this notice period:

• No further subscription charges will be made from the date of announcement
• The Service will remain operational to allow users to export their projects
• We will provide clear instructions for exporting all projects as standalone HTML files

We will not be liable for any business losses, lost revenue, or consequential damages resulting from discontinuation of the Service, provided the notice period above is observed.

10. Limitation of liability

To the maximum extent permitted by applicable law, Model Viewer Studio and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or loss of goodwill.

Our total liability to you for any claim arising from your use of the Service shall not exceed the total amount paid by you to us in the three months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

The Service is provided "as is" and "as available." We make no warranties, express or implied, regarding the suitability of the Service for any particular purpose, or that it will be error-free or uninterrupted.

11. Changes to these terms

We may update these Terms from time to time. Where changes are material — such as changes to pricing, liability, or data handling — we will notify active subscribers by email at least 30 days before the changes take effect.

For minor or administrative changes, we may update these Terms without direct notification. The current version of these Terms is always available at modelviewerstudio.com/terms.html. The "Last updated" date at the top of this page reflects when changes were last made.

Continued use of the Service after updated Terms take effect constitutes acceptance of the revised Terms.

12. Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from or relating to these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

If you are a consumer located outside Australia, you may also have rights under the consumer protection laws of your own jurisdiction that cannot be excluded by this clause.

13. Contact

If you have any questions about these Terms, or wish to raise a concern, please contact us at: